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4/28/2021 MEDIA ADVISORY: House Oversight Committee to hear update on situation regarding transportation company for elderly, disabled
STATE HOUSE — The House Committee on Oversight is scheduled to meet Thursday to hear an update on the vendor that provides transportation to the elderly and Medicaid beneficiaries.

The committee will meet Thursday, April 29, at 4 p.m. in the House Lounge on the second floor of the State House.

Since Jan. 1, 2019, Missouri-based Medical Transportation Management has been responsible for coordinating transportation services for Medicaid beneficiaries and individuals over the age of 60 for non-emergency medical services.

The committee is expected to hear an update on services provided during the pandemic, as well as an update on the contract process.

The company’s service to the state began as a rocky one, with many complaints that the service has either been delayed or that drivers never showed up.

The Oversight Committee met several times before the pandemic began to review hundreds of complaints lodged against the vendor. During the hearings, it was revealed that the company would pay a $1-million penalty and agree to future monetary sanctions until all problems have been resolved.

In 2019, the R.I. Division of Public Utilities and Carriers investigated the company due to a complaint filed by a taxi company alleging that MTM conspired with taxi operators to operate outside of their authorized territories and charge illegal rates.
The House Oversight Committee is chaired by Rep. Patricia Serpa (D-Dist. 27, West Warwick, Coventry, Warwick).

The State House remains closed to in-person testimony. The meeting will be televised on Capitol Television, which can be seen on Cox Channels 15, and 61, in high definition on Cox Channel 1061, on Full Channel on Channel 15 and on Channel 34 by Verizon subscribers. It will also be live streamed at

For more information, contact:
Daniel Trafford, Publicist
State House Room 20
Providence, RI 02903